Determining reliability of claimants and deception in statements
During this 2-day training event participants will learn how to conduct efficient and in-depth claim investigations by learning to recognise the psychological aspects and dynamics of the case: e.g. behavioural deviancies, deception indicators and malingering or mental disorder. Participants will investigate real-life cases, substantiate their findings and describe how they would continue their examination.
The psychology of perception and memory
How do people process their observations? When is information forgotten or under which circumstances is it expected that someone will have difficulty retrieving information? How reliable are detailed statements in which traumatic events are described? How reliable is a statement where a claimant tells an examiner that they have total memory loss of the event? All these questions will be addressed in this session and the scientific support for certain beliefs will be presented.
People and their behaviour are contextual and dynamic in nature. Behaviour is often misinterpreted or miscommunicated and the investigator is not always successful in being the neutral objective fact finder. The importance of investigative qualities, such as objectivity, neutrality, focus on inconsistency and manipulation, multiple source investigation and a critical approach to witness statements, will be highlighted in this section and explained with case presentations.
Reconstruction of circumstances
Participants will learn to focus on the events and circumstances that lead to the initial claim, together with the personal traits of the claimant. The relevance of a timeline and reconstruction of the actual incident will be discussed, and participants will practise by determining which information is relevant from these analyses.
Participants will familiarise themselves with indicators for malingering psychiatric disorder. Psychological tests that can help to identify malingering will be presented.
Participants will learn that a systematic multifaceted examination, including behaviour in and out of the interview situation, need to be investigated in detail before it is possible to make a determination for the presence of malingering. Specific aspects of interviewing deceitful claimants will be highlighted. For more extensive interview training refer to Psychological Interview strategy (training 2)